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Our Helpdesk consultants are accessible a number of ways to answer questions, support an issue, or provide a simple suggestion.
Every call, regardless of its nature, is entered into our call tracking system and assigned an initial priority status.

An important element in ensuring the success of your program involves monthly call reports which track the progress and resolution of each call. These monthly reports are utilized by your dedicated project manager to identify possible bottlenecks, areas for concern, and additional training opportunities.

We offer our Helpdesk Support through a variety of avenues, including:

  • Client Support Portal (Preferred Method)
  • Toll Free Number
  • Email
  • Fax
Whether phone, email, or through the Internet, our support team is committed to providing exceptional customer service within established callback guidelines.


For client assistance, contact us by clicking on the Helpdesk link below:

HelpDesk

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